Eastern Motors - Horrible Experience


I've purchased 3 cars in 5 years a total of $60k spent at Easterns.I asked for a replacement tire for one that was overly worn.

The lender "Vinny" stated he would not replace the tire and that I could leave if I wasn't happy. Basically he was willing to lose a $23k sale over a tire. The store manager approved a new tire. They gave my personal information to another lender who continues to call my phone.

They never called me to repair the tire and they missed a step in the gap signature process resulting in us not having gap insurance. Now two weeks later, no follow up I reached out to the store to ask for all new tires because after further review none are in good shape. Basically I was told to go screw myself.

Including this car I've spent about 83K at Easterns.Clearly there doing so well they don't need my business...

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More Review Details

Monetary loss:
$23000
Product or service
Replacement Tire
Review category
Service Centers and Customer Services
Review rating
5 out of 5
review #382589 by anonymous
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capcom

Feb 18, 2013 #610870 Hagerstown, Maryland

i cant believe our washington redskins keep making commercials for these local theives!!!

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Anonymous

Dec 04, 2013 #752816 Washington, District Of Columbia

THATS WHY WE HAVE SUCH A RECORD THEY ARE BEING CURSED FOR ASSOICIATING WITH SUCH A COMPANY .

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