I recently went on line to search for a vehicle and had an on line chat with a representative that was very pleasant, but even though I expressed my doubt, because of my credit history and other circumstances, about my chances of getting a vehicle he assured me that they could "get the deal done." I expressed GREAT hesistation and reluctance about going in just to be disappointed, and embarrassed, he kept assuring me that it wouldn't be a problem.At the dealership, the salesman was rude, acted very disinterested and annoyed that I was wasting his time, and the manager made me feel very judged, because of bad credit.
I left HUMILIATED, and just as I had predicted DISAPPOINTED AND EMBARRASSED.
If they are going to work with this kind of clientele, as they BOAST about on their commercials and advertisements, then they should learn to treat people, even those with bad credit with respect and dignity.We aren't bad people, we have made BAD decisions regarding our finances, there's a difference.
This person wrote the review because of poor customer service at Eastern Motors. Reviewer claimed that he or she wants Eastern Motors to read this review and look into the issue (if any).
The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.