3 comments

My daughter was purchasing her first car and was pre-approved for a certain make and model. The transferred the car from one location to another for her.

When we arrived, the salesman says, "why settle for a Chevy when I can get you in a Cadillac?" Two hours later, he says, "i have something comparable to the style because certain banks won't allow first-time customers certain makes." He sticks her with a Dodge which is NOT comparable to the Chevy she had wanted. He only showed her the one vehicle so she settled for the Dodge. Another 2 hours and we finally sign the paperwork with the girls in back. We come out front and the salesman tells us they went to get gas...45 minutes later the Dodge comes back - the tank isn't full.

What a bitter disappointment!

She was preapproved for what she wanted - which is why we went there - and she is stuck with something less. Don't go to Easterns.

Review about: Eastern Motors Sales Representative.

Reason of review: Not as described.

Preferred solution: Deliver product or service ordered.

I didn't like: Being misled.

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easternmotors
#1428307
Eastern Motors Verified Representative

Hi,

We're so sorry to hear that you and your daughter did not have a good car buying experience with us. Please keep in mind that we have been in business for over 30+ years and take our customer service very seriously.

We even have an A+ rating with the BBB. Please contact our Customer Care Team to see if there is anything we can do to better assist you moving forward.

We would love to help! E-mail: customercare@easterns.com / Phone: (888)-535-8151

Anonymous
#1417855

I must say it was inevitably YOUR decision to purchase. Nobody can talk you into buying anything, much less a car!

So, buyer is to blame so don't put on salesman.

HOWEVER, with that being said, they at Easterns ARE A STEP below an expected good experience.

Nothing more than used car sales people trying to make a sale.

And make more money off that sale with hidden prices and etc. So, do your research.

Anonymous
#1364034

This place commits fraud

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