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Reporting a complaint

Original review updated by user Sep 15, 2021
I have purchased a Car on 19Dec2020 And I have received sms for my car number on 23rd Jan 2021. And on 30th Aug I was called for fixing number plate but when I went to Easter motors, the service man said the plate was missing. Travelling 70kms sparing precious hours and just ignoring us by saying sorry and missing the plate? Is is a way of treating customer? Very sorry to say that I regreat buying a car in eastern motors. It's been 9months and no plate number and no smart card registration till now!!!!

User's recommendation: Make sure to value customers time. And never neglect them after calling them. Cos you cannot make time. Don't waste customer time. Thank you.

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1 comment
#2066660

We would love to address your concerns regarding your visit. Please contact our Customer Care Team to see if there is anything we can do to better assist you moving forward. E-mail: customercare@easterns.com / Phone: (877)-927-5004

ID
#2871885 Review #2871885 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Cash down payment was never returned!

brought a Dodge Charger in 2019. They gave me the car fax report. With NO accidents. After driving the car for 18 days, the car took me on a tailspin to where I was facing ongoing traffic on the hwy. I took the car to a Mechanic. He then pointed out that the car had been in an accident. I then took the car back to Eastern Motors for my refund. Which I put $ Never got my refund because I wouldn't buy another car from them. My son wants a car from them now, no one knows about...I still have the paperwork! $1495.00

User's recommendation: Watch out!!

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1 comment
#2069919

We would love to address your concerns regarding your visit. Please contact our Customer Care Team to see if there is anything we can do to better assist you moving forward. E-mail: customercare@easterns.com / Phone: (877)-927-5004

ID
#2898781 Review #2898781 is a subjective opinion of poster.
Location
Hagerstown, Maryland
New Reviewer

Lackof Professionalism

My daughter and I brought a car from Eastern Motor's two years ago. The Car ended in an accident and was a total loss. Since then we have had multiple problems with getting Eastern Motors to submit the required documents to Gap Insurance so that all matters can be resolved. Should we not hear something soon I will be force to contact the Better Business Bureau.
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1 comment
#2059469

We would love to address your concerns regarding your visit. Please contact our Customer Care Team to see if there is anything we can do to better assist you moving forward. E-mail: customercare@easterns.com / Phone: (877)-927-5004

ID
#2688439 Review #2688439 is a subjective opinion of poster.
Location
Upper Marlboro, Maryland
Loss
$700
Preferred solution
Send requested documents to the to Gap Insurance so the order for the total loss car can be closed out.

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New Reviewer

To follow up with my issues

I do have issues with my car service contract trying to contact corporate office not a single number is working or answering, I have this issues since I bought the car back in October last year
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1 comment
#2059470

We would love to address your concerns regarding your visit. Please contact our Customer Care Team to see if there is anything we can do to better assist you moving forward. E-mail: customercare@easterns.com / Phone: (877)-927-5004

ID
#1837751 Review #1837751 is a subjective opinion of poster.
Location
Manassas, Virginia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

Issues with vehicle service contrac that you sell to me when i bought the car

About my car service contract
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ID
#1837712 Review #1837712 is a subjective opinion of poster.
Location
Manassas, Virginia
New Reviewer

Vehicle conditions

So, I purchased a pre-owned vehicle from Eastern Motors at the Hyattsville location. Not even 2500 miles after purchasing the vehicle, my rear brakes and rotors are in need of replacement. How can that be if this vehicle passed inspection which leads me to believe the brakes were bad for the start. To add insult to injury, I tried calling and emailing the salesperson, Sean and he did not respond to me, so I decided to stop by the showroom. And of course he was busy trying to sell someone a vehicle, so I had to talk with one of the Finance Managers. They are eager to sell you vehicles but they do not want to deal with you on the real when there is an issue. Very disappointed that a recently purchased vehicle with less than 3,000 miles later and have the expense of replacing rotors and brakes. I have purchased pre-own vehicles before from Carmax and never had these issues. Eastern Motors NEVER again!
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ID
#1725616 Review #1725616 is a subjective opinion of poster.
Cons
  • Poor customer service and satisfaction
Reason of review
Poor customer service
Loss
$785
Preferred solution
Let the company propose a solution
New Reviewer

Questionable

Well, first of all I found that you just can not browse the car lot without giving all of your information first, which should have been a sign. But I trusted the guy and said okay, I will give you my information, which turn into a 4 hour question and answer session; (which is probably their strategy to Hook you; because if you give so much info you figure you might as well continue.) Well then this turned into coming back the next day, after being told okay we can work something out, but you need a co-signer (ok..my husband); then (mind you my husband worked all night and we were there from 10:30am to 6/7pm. Now we were not told we had to wait for the shipment of cars to come from Virginia (we would have left and came back because my husband need to sleep before his next shift; our leg just kept being pulled like something was going to happen sooner then later.) {this led to my husband not working his shift...he is a nurse and does work through an agency sometime. So he missed that shift that night and they Agency cancelled him for the next day because he didn't make the night before..... he lost approximately $1000.00 dollars, because we were dragged on to believe something was going to happen soon. I am just baffled at the fact that with all the cars on the lot and with our credit (no so good) there was absolutely nothing on the lot we could afford. Especially with a $1800.00 down payment and monthly cost of $446/month car payment. We did get a car (SUV), but we spent so much time there by that time all we wanted was to leave with a car. Needless to say I will not be recommending anyone to this dealer ship because there was no truthfullness from the time I walked through the door. Initially all I wanted to do was browse. I am glad I have a car, but I didn't expect to give my blood too.
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ID
#1695005 Review #1695005 is a subjective opinion of poster.
Location
District 15, Maryland
Reason of review
long process
Preferred solution
Let the company propose a solution
New Reviewer

My REFUND!!!!

I have been waiting for my gap refund since May 2019. I provided all documents necessary and was told I would be getting a refund. Here it is.....MONTHS later and still no check or update on my refund. I keep getting the run around about calling the corporate office but no LUCK getting through to the warranty department. This has been the WORST experience EVER!!!!
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ID
#1688884 Review #1688884 is a subjective opinion of poster.
Service
Eastern Motors Customer Care
Reason of review
Poor customer service
Preferred solution
Full refund
New Reviewer

Dont buy a car here!

Update by user Sep 18, 2019

My monetary loss is 18 thousand not $19 dollars. $4000 DOWN PAYMENT 6 MONTHS PAYMENTS AND THE LOAN TOTAL

Original review posted by user Sep 18, 2019
I bought a car here in February 2019. I bought it from the Millersville Maryland location. The car only had 36k miles. By August I took it in for a check engine light and the car was sludge oil they engine was about to seize. They took my car from Buick saying the are putting a rebuilt in. Told me ti pick up my car and had no documentation. Made me take my car while I was inside talking removed the tags off the loaner so I I couldnt leave. They wanted me to sign a Good will paper relieving liablity without any documentation. These people are scam artists. They sell you cars from auctions tjeu know are messed up and pretend its bot not their responsibility. Now I have a 13k loan on a car I have no clue of the engine has been fixed and I have to sue them if they fail to provide documentation today.
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ID
#1657096 Review #1657096 is a subjective opinion of poster.
Cons
  • False advertisement
  • Untrustworthy
  • Con artists
Reason of review
Not as described/ advertised
Loss
$19
Preferred solution
Full refund
New Reviewer

Review

I have two different reviews and two different experiences. My first experience went really well! Both the manager and salesman was super gracious and nice. Although the car I brought turned out to be complete trash! Not of the fault of easterns but that of the manufacturer of the vehicle. These two went above and beyond to make the sale and to make me happy at the moment. Second review was as of recent! Christian T. Was exceptional and phenomenal with his customer service skills! I truly appreciate everything he did and went through for me! If you go easterns in hyattsville make sure Christian is the one who helps you!
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ID
#1656398 Review #1656398 is a subjective opinion of poster.
Service
Eastern Motors Customer Care
Pros
  • Courteous
  • Customer services sell person
  • Salesman was very pleasent to work with
Reason of review
Good customer service

Thanks but no thanks

Was SERIOUSLY considering coming to an EM this weekend. SO glad i read these reviews first. Me and my hard earned, cold, hard cash will be going elsewhere! Thank you to all who posted their reviews. You quite literally saved me.
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1 comment
#1757267

So many negative reviews...doesn't sound like a good place yo do business. Had planned to purchase a car this weekend, but thanks for the info..will definitely think this over.

ID
#1645806 Review #1645806 is a subjective opinion of poster.
Cons
  • Being misled
  • Con artists
Reason of review
Poor customer service

Unacceptable

Not just the worst car-buying experience I've ever had but the worst experience buying anything ever. I was an out-of-state buyer, relying upon the honesty of a licensed car dealer to accurately represent the vehicle they were selling. This is something I've done successfully with other dealers. The car was marketed with functioning bluetooth and nav, neither of which it had. When the car arrived to me, it had a flat tire, a malfunctioning water pump, a malfunctioning coolant pipe, issues with the valves, windows that wouldn't come up after they were lowered, a bad brake line, completely shot brake pads and rotors, rust on the rotors, and the aforementioned issues with bluetooth and nav. I submitted inquiry after inquiry to Easterns with no response. I even called the owner and left him several voice messages. Cowardly, he returned none. My sales person, Diego Hernandez, vanished. His backup, Nik, vanished. I was left to deal with the branch manager - Sajjad Ali (who would later try to settle with me not to file a lawsuit). No one offered any assistance or explanation for weeks. Weak expressions of sympathy with zero solutions or accountability. Finally, after forcing me to take the car to a Porsche dealer to verify I was telling the truth (boy, that was an interesting turn), they admitted to the bluetooth and the nav items being erroneously advertised. They offered me $700 for their "mistake" but would only provide the $700 to me if I signed an "acknowledgement of goodwill service" that released them of any liability or claim for anything else having to do with the car. That's not goodwill. That's something else entirely and certainly not the hallmark of a reputable company. By the way, if you don't do anything wrong, you don't need a letter insulating you from your wrongdoing. AFTER coming to final terms with a signed bill of sale, they came back to me weeks later and said they "miscalculated" the sales tax and I owed them another $787 in order to receive title. This is long after I had taken delivery of a defective car and they failed to remedy any of the broken items. Oh, yeah, I forgot to mention that I purchased the car in April. By August, they still hadn't gotten my tag (which I paid for in April). They repeatedly blamed the issue on my county and USAA (my insurance provider). Pretty sure when it comes to USAA vs Easterns Automotive, I'll take USAA's word. So, I finally told Victoria in their tag department (I use the label loosely since they farm it out to another incompetent third party) to refund the taxes and I went to get the tag myself. Took 15 minutes at my local tag office. I did in 15 minutes what they couldn't do in 4 months. Everything was simple. Insurance was on file and in place. Naturally, I incurred a $1,000 late tag penalty, thanks again to Easterns Automotive. In no uncertain terms, let me be clear - this is the worst possible dealership to buy your car from in the country and probably on the planet. Do yourself a favor and run - very fast - in the opposite direction.
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ID
#1634919 Review #1634919 is a subjective opinion of poster.
Location
Atlanta, Georgia
Reason of review
Bad quality
New Reviewer

My experience first at this Dealership Eastern Motors in Alexandria Va off Pickett Street

Good Afternoon, My name is Cynthia Jenkins. Several months ago I came to Eastern Motors to try and get a car or at least let me know what I could do to get a vehicle there. The sales person that I had was very nice. But, his sales manager was very nasty to me. He...
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1 comment
#1733051

Hello Cynthia, We want to apologize for anything that may have caused you to feel this way. We would love to address your concerns regarding your visit.

Please contact our Customer Care Team to see if there is anything we can do to better assist you in moving forward. E-mail: customercare@easterns.com / Phone: (877)-927-5004

ID
#1614622 Review #1614622 is a subjective opinion of poster.
Location
Alexandria, Virginia
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

*** JT

I came in to purchase a car with my wife a month ago. They used all sorts of numbers to scam me into buying a car. The warranty ended up being a scam despite the contract saying otherwise. The general manager offered me a job as a salesman. I came in for two interviews...
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2 comments
#1966459

DMV are into tormenting their customers for amusement. Dont go to Benning Rd.

The only nice ratings are fake ones. Been there several times. Always extremely nasty and whatever you show them they act like its not going to meet the checklist. Even if you folliw the checklist they act like your document is not goid enough.

If you question their rudeness they tell you to go home. They also do things out of order all to try to headgame you. Frake clerk had on two glasses one for vision another for protection, a plastic face shield, a nose mask, and sitting behind a plexiglass counter and she keeps reminding you to keep your face mask on. And she is not even born here in the US but full of airs fraquerry.

They should close this miserable place down and reopen Rhode Island because at least there are more shops or eateries in the vicinity. This place has nothing safe nearby and they make you stand outside in line for hours if you are too early. Nobody deserves this kind noshremeny to pay for.

My recommendation is they get reborn to do their job that they relish so much for the next three centuries, and stand in line outside to practice waiting in line for DMV services for five centuries. And infinatum to smell proof they love their job

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ID
#1594916 Review #1594916 is a subjective opinion of poster.
Location
District 6 Spauldings, Maryland
Cons
  • Con artists
  • Irresponsible
  • Untrustworthy
Reason of review
Not as described/ advertised
Loss
$2000
Preferred solution
Deliver product or service ordered

Mystified.

CROOKS! Bad ones at that...Their objective is to robbed you without a gun.
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1 comment
#1724614

Hi there, While we appreciate your comment, please know that our intention is always to please all of our customers. Our staff works very hard to ensure all customers are provided with top-notch service. If you feel as though we fell short, please contact our Customer Care Team: E-mail: customercare@easterns.com / Phone: (877)-927-5004

ID
#1567053 Review #1567053 is a subjective opinion of poster.
Location
Washington, District Of Columbia

Liars who take advantage of single woman

AMIR and Robert were so helpful at first. My husband passed and I had never bought a car. When the car arrived, Robert told me the tires were low and needed air. They also made sure I didn't leave without leaving them a Stellar review for there efforts . The two front tires go from 50 PSI to 23 daily sometimes twice a day. I called Amir who assured me that ONLY after my down payment of 1,000.00 cleared could he help me. The warranty I signed says " Effective the day I bought it" it has been 3 weeks and my warranty is still not activated and I am being ignored by everyone who answers the phone. Especially AMIR.. two faced Liars who obviously have some sort of scam going on with warranties. Do not trust Amir... at all.
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1 comment
#1724611

Hello, We want to apologize for anything that may have caused you to feel this way. We would love to address your concerns regarding your visit.

Please contact our Customer Care Team to see if there is anything we can do to better assist you in moving forward. E-mail: customercare@easterns.com / Phone: (877)-927-5004

ID
#1537418 Review #1537418 is a subjective opinion of poster.

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