New Reviewer

Transmission Fluid

Hi my name is Deborah Gross; I purchase a truck from Eastern Motors in August 24, 2017. I was very impress with the customer services that Sean had given me at the time. I had to take my truck to get an oil change, on February doing this time the mechanic ask if I would like for him to check my fluid levels, first I said no, because I somewhat just buy my truck in August 2017, but just check anyway, when doing that he call me over and said look you do not have any transmission fluid in your car and it was black. Now I might not know a lot about a car but if the fluid had link I would have seen it on the ground no and I do know that it do not evaporate. I call Sean that salesman and told him about the problem that I had and he put the phone down and I heard another person say oh the got her. When Sean came back to the phone he told me to call the Customer Care the number he gave me was wrong. Then on 2/192018 I fax my receipt to the main office in Virginia, when speaking with multiple people, I was able to talk to Tim Akins and he stated that it was nothing he could do about this and he could not rebuts me back my money. I told him that this is very bad customer services and that I only would have known about this but getting an oil change. Then he stated that I had two oil changes and why at the first one they was nothing said then, because I did not have time to have them to check, but because the mechanic stated the mileage on the truck was high he stated that factory recommend to have something changed, so I said just to check to be on the safe side and he pull out the and they was little or no transmission fluid in the truck and it was black. I had to pay 139.00 to have transmitting fluid put in my truck, I have only had the truck for six month, I fill that this is something that Eastern Motors should pay me back. I will not recommend knowing one. Best regard Deborah Gross 443-622-****
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1 comment
#1480703

Hello Deborah,We would love to address your concerns regarding your visit. Please contact our Customer Care Team to see if there is anything we can do to better assist you moving forward. E-mail: customercare@easterns.com / Phone: (877)-927-5004

ID
#1221011 Review #1221011 is a subjective opinion of poster.
Location
Rosedale, Maryland
Reason of review
Damaged or defective
Loss
$139
Preferred solution
Full refund
New Reviewer

Not Good

These people are liars DO NOT TRUST these people and that’s all I’m going to say ...
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1 comment
#1480701

We're so sorry to hear that you did not have a good car buying experience with us. Please keep in mind that we have been in business for over 30+ years and take our customer service very seriously.

We even have an A+ rating with the BBB. Please contact our Customer Care Team to see if there is anything we can do to better assist you moving forward.

We would love to help! E-mail: customercare@easterns.com / Phone: (877)-927-5004

ID
#1213236 Review #1213236 is a subjective opinion of poster.
Service
Eastern Motors Customer Care
Reason of review
Poor customer service
New Reviewer

Broken promises rude and disrespectful managers

Paid an extra $340 to have 2 USB ports put in my Nissan Pathfinder. They made me drive all the way from Reston to Rockville only to have the installation botched twice by some guy working out of the back of somebody else’s garage. Obviously a “sweetheart deal“.What, there weren’t any places that could do this installation in Loudoun County or Fairfax County? So I had to spend seven hours of my time and seven hours of lost wages to try to get this thing fixed. Then they wanted to get into a screaming match with me because I did not want to spend another three hours of time and money going to Rockville to have the same Clowney work on them again. Called to complain but of course they haven’t gotten back to me. Don’t go to these people they really have not changed.
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1 comment
#1445959

Hi there,We would love to address your concerns regarding your visit. Please contact our Customer Care Team to see if there is anything we can do to better assist you moving forward. E-mail: customercare@easterns.com / Phone: (888)-535-8151

ID
#1209842 Review #1209842 is a subjective opinion of poster.
Service
Eastern Motors Manager
Reason of review
Poor customer service
New Reviewer

Disgruntled

When I bought my car, salesperson said they would return my rental, that way I could drive new car off the lot. Well the rental company says the car was returned with damage. I contacted Easterns they said they didn't cause any damage and didn't see any damage. They spoke as if they were going to accept some responsibility, but not. They are just silent. I shouldn't have expected any different based on many of the terrible reviews I have seen about Easterns. What comes around goes around. No responsibility from Easterns, I trusted them (my bad). 2nd car I bought from Easterns, will not buy another and will make sure everybody I know, never buys from them. What's the saying? Never trust a car salesperson. I learned my lesson the hard way.
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2 comments
#1445999

Nothing you can do if you are not accepting any responsibility for what I am being charged to the damaged rental that I left in your care to return.

#1445962

We're so sorry to hear that you did not have a good car buying experience with us. Please keep in mind that we have been in business for over 30+ years and take our customer service very seriously.

We even have an A+ rating with the BBB. Please contact our Customer Care Team to see if there is anything we can do to better assist you moving forward.

We would love to help! E-mail: customercare@easterns.com / Phone: (888)-535-8151

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ID
#1200426 Review #1200426 is a subjective opinion of poster.
Location
Temple Hills, Maryland
Service
Eastern Motors Customer Care
Cons
  • Irresponsible
Reason of review
Poor customer service
Loss
$700
Preferred solution
Let the company propose a solution

Customer Service

Gary was a great salesman, very helpful. Made my time and the process at eastern very easy.
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ID
#1173065 Review #1173065 is a subjective opinion of poster.
Service
Eastern Motors Sales Representative
Reason of review
Good customer service
New Reviewer

I want a car can’t afford one

Eastern Motors - I want a car can’t afford one
Can you help me with a car me and my daughter Work for McDonald’s and we need a car to keep our jobs I try to do what I can for her and her to son but it’s getting hard now I just turned 50 years old and it’s been said know one did anything for my 50th so please grant...
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1 comment
#1427129

Hi,

Thanks so much for reaching out to us. We would love to see what we can do to better assist you.

Please give us a call at 888-650-4775. We look forward to hearing from you!

ID
#1163729 Review #1163729 is a subjective opinion of poster.

Got the car I wanted but at what cost

I searched for about three months until I found it at Eastern Motors. During the search I befriended someone who kept me in the loop-SO I won't "out him". However, I was told the dealership would reach out to me once they found me a car-but that didn't happen. When I found it online I asked for it to transferred to a closer location-they did so. Before I signed all the paperwork...I pointed out a few things that needed attention to make me feel better about the deal- They told me it would taken care of by them. So I offered to do it myself and let them reimburse me. But they provided me with a "sad" loaner car (valued at about 17k and I purchased a 40k vehicle). Needless to say I fought with the service manager for two weeks- WHY SHOULD I HAVE TO DO THIS? They damaged two components on the car and dragged out the process. SAD part I KNOW the business and next time....It won't be a next time. Can you say ....that car place advertised on TV every 10 mins. (MAX) lol
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2 comments
#1427175

Hi there,

We're so sorry to hear that you did not have a good car buying experience with us. Please keep in mind that we have been in business for over 30 years and take our customer service very seriously.

We even have an A+ rating with the BBB. Please contact our Customer Care Team to see if there is anything we can do to better assist you moving forward.

We would love to help! E-mail: customercare@easterns.com / Phone: (888)-535-8151

#1427156

Hi there,

We're so sorry to hear that you did not have a good car buying experience with us. Please keep in mind that we have been in business for over 30 years and take our customer service very seriously.

We even have an A+ rating with the BBB. Please contact our Customer Care Team to see if there is anything we can do to better assist you moving forward.

We would love to help! E-mail: customercare@easterns.com / Phone: (888)-535-8151

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ID
#1163164 Review #1163164 is a subjective opinion of poster.
Product
2015 Lexus Rx 350 Car
Reason of review
Pricing issue
New Reviewer

Never been this Cheated !! Worst Service Ever!

DO NOT BUY ANY CAR HERE!! I REPEAT DO NOT PURCHASE A CAR FROM THESE GUYS!! VERY TERRIBLE SERVICE !!! Very Unprofessional! You buy a Car and 10 days Later, they ask you to Return it! For the Most Silly Reason I have Ever heard! My husband and I went to the Laurel store on Friday 12/08/17 to purchase a car, and after being approved financially, we were given a VW Passat! I had an issue with the way we were treated. As if that was not enough, 10 days later, they called my husband asking him to provide a cotenant( for some reason, I'm not listed as a cotenant on our apartment lease) or else he returns the car! This came in as a shock to us both: 1) we were never disclosed this on the day of purchase (NON-DISCLOSURE ) . Else we would have gone elsewhere 2) why wait 10days after purchase to call us and demand we return the car if we can't provide a cotenant! 3) the lender company had called to interview my husband and never mentioned anything like that. Infact she told him we were good! So why would you start calling us to inconvenience us about cotenant signature ! Who exactly was asking, cos I'm damn sure it wasn't the lender. They Lied it was! 4) why the heck would that be a requirement! Never in my entire car purchasing life heard of that as a requirement! We were pressured into returning the car! My husband and I didn't see the possibility in adding a stranger to our lease, so yesterday 12/20/17 we returned the car, my husband lost $160 from his paycheck cos he couldn't go to work because of this nonsense!! On getting there we met with the guy who's been inconveniencing us with phone calls, WILL! Heck I demanded my $700 downpayment back before returning the car keys! Will had the guts to say and I quote "Even if you go to another car dealership, it would be the same thing" I'm like what the ***!!! Who in the world says that. That same day,(yesterday) We went to CARMAX Laurel and got a better Car and an Excellent service! Stress free without any of the nonsense cotenant excuse. As I write I'm still waiting for $200 of my $700 downpayment. We were only given $500 yesterday! Eastern Automotive Group better provide my $200 and making my husband loose $160 yesterday. Y'all mess with the wrong people ! Else we would SUE for NON-DISCLOSURE and INCONVENIENCE!!
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1 comment
#1427159

Hello,

We're so sorry to hear that you did not have a good car buying experience with us. Please keep in mind that we have been in business for over 30 years and take our customer service very seriously.

We even have an A+ rating with the BBB. Please contact our Customer Care Team to see if there is anything we can do to better assist you moving forward.

We would love to help! E-mail: customercare@easterns.com / Phone: (888)-535-8151

ID
#1152968 Review #1152968 is a subjective opinion of poster.
Location
Laurel, Maryland

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Worst customer service ever!

I called Easterns to set up an appointment. Rolando called right away. He asked me to fill out a finance application so I did. He never called back like he said he would. After calling several times, Diego set up an appointment. I arrived at the Rosedale location and was helped by Shawn. Now i told him mt situation up front and he said he is the best and he's working on it. I had to leave to go to an appointment. He said he would call when he heard something. I hadn't heard from him so I called him. He told me he was pulling my information and he would call me back. He never did. I called him this morning and said that I never received a call from him. He told me that I need someone on the loan with me. That's not a problem, but he could have called and told me. When I said those exact words to him, he told me that they are busy! I am recommending that no one waste their time with Eastern Motors. They are the worst when it comes to customer service! As someone who has worked in customer service for years, I would never treat my customers the way Rolando and Shawn treated me! You ought to be ashamed of yourselves!
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1 comment
#1428304

Hi there,

We're so sorry to hear that you did not have a good car buying experience with us. Please keep in mind that we have been in business for over 30+ years and take our customer service very seriously.

We even have an A+ rating with the BBB. Please contact our Customer Care Team to see if there is anything we can do to better assist you moving forward.

We would love to help! E-mail: customercare@easterns.com / Phone: (888)-535-8151

ID
#1135691 Review #1135691 is a subjective opinion of poster.
Service
Eastern Motors Customer Care
Reason of review
Poor customer service

Wonderful

I went in to buy a car and they didn't have it at the location i went. So i requested it be brought down and it was made available in less than 3hrs. Girard Curry be salesman on the year. He was vert honest about the pricing and made sure i got exactly what i wanted. I got a honda and i love it. Thanks.
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ID
#1111783 Review #1111783 is a subjective opinion of poster.
Service
Eastern Motors Sales Representative
Reason of review
Good customer service
New Reviewer

Eastern Motors Suck!!!

Do not go to the dealership on Eastern ave ,the sales manager name is Mark, he is rude, loud and curses at you , they will tell you to leave things out, anything to get the deal. My son was told a few things to leave out. He got a car, broke down 3 days later, went in...
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1 comment
#1428305

Hello,

We're so sorry to hear that you did not have a good car buying experience with us. Please keep in mind that we have been in business for over 30+ years and take our customer service very seriously.

We even have an A+ rating with the BBB. Please contact our Customer Care Team to see if there is anything we can do to better assist you moving forward.

We would love to help! E-mail: customercare@easterns.com / Phone: (888)-535-8151

ID
#1109809 Review #1109809 is a subjective opinion of poster.
Location
Rosedale, Maryland
Service
Eastern Motors Manager
Reason of review
Poor customer service
New Reviewer

Eastern Automotive Group (Sterling)

Don't expect anything less than shallow, number driven used car salesmen. Specifically Amir, who is essentially a young know-it-all who doesn't know how to "play the game" yet. (A BS'er who doesn't know how to BS?) Example: When pointing out a paint...
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6 comments
#1428306

Hi!

We're so sorry to hear that you did not have a good car buying experience with us. Please keep in mind that we have been in business for over 30+ years and take our customer service very seriously.

We even have an A+ rating with the BBB. Please contact our Customer Care Team to see if there is anything we can do to better assist you moving forward.

We would love to help! E-mail: customercare@easterns.com / Phone: (888)-535-8151

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ID
#1074212 Review #1074212 is a subjective opinion of poster.
Location
Sterling, Virginia
Service
Eastern Motors Sales Representative
Cons
  • Surprised that amir lied about compensation of small item
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Let the company propose a solution

Misled from the beginning

My daughter was purchasing her first car and was pre-approved for a certain make and model. The transferred the car from one location to another for her. When we arrived, the salesman says, "why settle for a Chevy when I can get you in a Cadillac?" Two hours later, he says, "i have something comparable to the style because certain banks won't allow first-time customers certain makes." He sticks her with a Dodge which is NOT comparable to the Chevy she had wanted. He only showed her the one vehicle so she settled for the Dodge. Another 2 hours and we finally sign the paperwork with the girls in back. We come out front and the salesman tells us they went to get gas...45 minutes later the Dodge comes back - the tank isn't full. What a bitter disappointment! She was preapproved for what she wanted - which is why we went there - and she is stuck with something less. Don't go to Easterns.
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3 comments
#1428307

Hi,

We're so sorry to hear that you and your daughter did not have a good car buying experience with us. Please keep in mind that we have been in business for over 30+ years and take our customer service very seriously.

We even have an A+ rating with the BBB. Please contact our Customer Care Team to see if there is anything we can do to better assist you moving forward.

We would love to help! E-mail: customercare@easterns.com / Phone: (888)-535-8151

#1417855

I must say it was inevitably YOUR decision to purchase. Nobody can talk you into buying anything, much less a car!

So, buyer is to blame so don't put on salesman.

HOWEVER, with that being said, they at Easterns ARE A STEP below an expected good experience.

Nothing more than used car sales people trying to make a sale.

And make more money off that sale with hidden prices and etc. So, do your research.

#1364034

This place commits fraud

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ID
#1060914 Review #1060914 is a subjective opinion of poster.
Location
Laurel, Maryland
Service
Eastern Motors Sales Representative
Cons
  • Being misled
Reason of review
Not as described/ advertised
Preferred solution
Deliver product or service ordered
New Reviewer

Eastern motors in rosedale

We bought a 2014 Ford Fusion with 36,000 miles in 2015 so the car was barely over a year old, but was still considered a used car purchase... We have had problems with it from day one... After hundreds of dollars worth of repair n it still wasn't running right (It would run ok for a few months then break down again) we finally traded it in last month (even though we r upside down on r payments now because the car wasn't worth anything near what we owed) but anyway we chose to pay weekly for the ford when we bought it (and was never once late on a payment) but for the last 4 weeks they have changed their name to my bank not once but TWICE in order to continue taking money out of my account after I put a stop payment on the account... They r denying we called them to tell them about the car being sold, yet the car dealership we sold it to said THEY HAVE to contact them to let them know n it would b the business day after we sold it to them... Now that's 2 people who called to tell them 2 days after selling the car... I called the finance company AND eastern motors and they r both blaming each other... I blame eastern for selling me a lemon and the finance company they use for trying to charge my bank account under 2 DIFFERENT NAMES for a month for a car that was sold a month prior... The whole scenario isn't worth ur trouble trust me
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1 comment
#1428308

Hi,

We're so sorry to hear that you did not have a good car buying experience with us. Please keep in mind that we have been in business for over 30+ years and take our customer service very seriously.

We even have an A+ rating with the BBB. Please contact our Customer Care Team to see if there is anything we can do to better assist you moving forward.

We would love to help! E-mail: customercare@easterns.com / Phone: (888)-535-8151

ID
#1058727 Review #1058727 is a subjective opinion of poster.
Location
Rosedale, Maryland
Service
Eastern Motors Auto Loan
Reason of review
Poor customer service

Pissed iff

Purchase a 2015 ford focus and it had problems from the start. Took it back and they said it will pass. To drive it for another 1000 miles and it will pass. This is my first time buying a new call and it was the worse. Now i have to pay out of my pocket 400 dollars for...
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2 comments
#1428309

We're so sorry to hear that you did not have a good car buying experience with us. Please keep in mind that we have been in business for over 30+ years and take our customer service very seriously.

We even have an A+ rating with the BBB. Please contact our Customer Care Team to see if there is anything we can do to better assist you moving forward.

We would love to help! E-mail: customercare@easterns.com / Phone: (888)-535-8151

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ID
#1056233 Review #1056233 is a subjective opinion of poster.
Product
2015 Ford Focus Car
Reason of review
Bad quality