Not resolved
1.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Interest Rate
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
1 comment

I called Easterns to set up an appointment. Rolando called right away.

He asked me to fill out a finance application so I did. He never called back like he said he would. After calling several times, Diego set up an appointment. I arrived at the Rosedale location and was helped by Shawn.

Now i told him mt situation up front and he said he is the best and he's working on it. I had to leave to go to an appointment. He said he would call when he heard something. I hadn't heard from him so I called him.

He told me he was pulling my information and he would call me back. He never did. I called him this morning and said that I never received a call from him. He told me that I need someone on the loan with me.

That's not a problem, but he could have called and told me. When I said those exact words to him, he told me that they are busy! I am recommending that no one waste their time with Eastern Motors. They are the worst when it comes to customer service!

As someone who has worked in customer service for years, I would never treat my customers the way Rolando and Shawn treated me! You ought to be ashamed of yourselves!

Review about: Eastern Motors Customer Care.

Reason of review: Poor customer service.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
easternmotors
#1428304
Eastern Motors Verified Representative

Hi there,

We're so sorry to hear that you did not have a good car buying experience with us. Please keep in mind that we have been in business for over 30+ years and take our customer service very seriously.

We even have an A+ rating with the BBB. Please contact our Customer Care Team to see if there is anything we can do to better assist you moving forward.

We would love to help! E-mail: customercare@easterns.com / Phone: (888)-535-8151

You May Also Like